How To Create The Wow Factor In Customer Service

10 Companies with Great Customer Service

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Whether it's a grocery store or a car dealership, a hotel or a restaurant, few things are worse than receiving bad customer service when you're out on the town, spending your hard-earned cash. Luckily, there are some companies out there that understand this and do whatever it takes to offer a positive experience. From friendly staff and high-quality products to an easy-to-understand website and a personalized consumer experience, take a look at what makes these 10 companies excellent in the minds of their customers.

Chick-fil-A

According to the American Customer Satisfaction Index (ACSI), Atlanta-based Chick-fil-A's service is better than any other company's service in the history of the the index. Employees are friendly and go above and beyond to make sure customers get what they want when they come to dine on the chicken sandwiches, waffle fries and other delicious items on the menu.

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Publix

Publix is one of many grocery stores on the list, but the employee-owned Florida-based chain often earns some of the highest marks. Not only are the employees friendly and helpful, from the baggers all the way up to the corporate office, but the stores are clean and welcoming. Unfortunately, for the rest of the country, Publix is only located in a few states in the Southeast, but it's worth the trip to experience some Southern hospitality.

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Trader Joe's

Another grocery store that always tops the list of companies with great customer service is Trader Joe's. Not only is the staff happy, but the store has a reputation for moving customers through the lines quickly so there's no standing around and waiting. The store is also popular for its unique selection of products.

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Amazon

Despite the fact that almost everything is digital these days, Amazon is the only (almost totally) online-only company to make the list. The retail giant goes above beyond to make the shopping experience as pleasant as possible for customers, down to making boxes easy to open when they arrive at your door. Amazon also has a reputation for its efficient deliveries.

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Aldi

Yet another grocery store on the list, Aldi is actually owned by the same people who own Trader Joe's, so it comes as no surprise that the company made the list. Customers love the hassle-free experience, quality items for sale and kind employees. The discount chain has stores in over 20 countries, so it even does friendliness in different languages.

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Lexus

The car-buying experience isn't known for always being the most pleasant, but Lexus is a company that defies the odds. The company places a strong emphasis on finding out who its customers are and catering to their needs. As far as car brands go, Lexus is often considered one of the brands Americans trust the most.

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USAA

Much like buying a car, shopping for insurance or filing a claim isn't exactly a fun process, but the excellent customer service at USAA makes it a little bit better. While the company only serves military members, veterans and their relatives, it has a reputation for making all aspects of dealing with insurance simple and hassle-free. Not only are employees friendly and good at explaining everything to customers, but the company website is easy to use and understand, too.

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HEB Grocery

The last grocery store on the list is HEB Grocery, a privately-owned chain based in Texas. Not only does it focus on selling locally made products and supporting its community, but the staff is friendly and goes above and beyond to offer personalized experiences. The store is also quick to follow up with customers' concerns.

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Cracker Barrel

From the comfort food on the menu to the old-fashioned country store inside, stepping into a Cracker Barrel restaurant is like going back in time and visiting your grandma's kitchen. The restaurant often wins awards for values, friendly employees, high-quality food and general hospitality.

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Ritz-Carlton

When it comes to hotel chains, Ritz-Carlton tops the list of those with great customer service. The secret is said to be the fact that the company gives its employees permission to stop at nothing to please customers and provide the most personalized experience possible when they stay at the hotels.

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How To Create The Wow Factor In Customer Service

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